At Juvo Coaching, we are committed to protecting the privacy and confidentiality of the personal information collected from our clients and non-clients. This Privacy and Data Protection Policy outlines how we collect, manage, process, store, and share information and provides information about an individual’s rights.

 

1. Data Controller

Juvo Coaching acts as the "Data Controller" regarding the information we collect and process. If you have any questions or concerns about the use of your data, please contact us at info@juvocoaching.com.

 

2. Data Collection and Use

 

2.1 Information Collection

We collect two types of information: non-personally identifiable and personally identifiable information (PII). Non-personally identifiable information includes IP addresses and website cookies. PII refers to information that can identify individuals, such as names, addresses, email addresses, and contact numbers.

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2.2 Consent and Withdrawal

We will only collect personal data necessary for the provision of coaching and training services or required by law.  By providing us with your information, you consent to collecting, processing, and storing your data as described in this policy. In addition to consent, we may also process your data on other lawful bases under GDPR, including: (i) performance of a contract, (ii) compliance with legal obligations, and (iii) our legitimate interests (e.g., improving services, preventing fraud. You have the right to withdraw your consent at any time. However, withdrawal may impact our ability to provide certain services. To withdraw consent or make any data-related requests, please contact us at info@juvocoaching.com.

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2.3 Use of Personal Data

We collect information to:

• Providing coaching and training services and maintaining client relationships

• Communicating with clients regarding appointments, schedules, and session reminders

• Provide information about our services and products

• Ensure proper invoicing and payment

• Complying with legal and regulatory obligations

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2.4 Data Sharing

We may share your data with professional advisors and mentors to obtain advice. All data sharing is done by this privacy policy.

 

3. Data Security and Storage

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3.1 Data Security

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Regularly updating software and systems to maintain data security

• Restricting access to personal data to authorised personnel only

These measures also include dealing with suspected data breaches promptly. If you suspect any misuse, loss, or unauthorised access to your data, please inform us immediately at info@juvocoaching.com.

 

In the event of a data breach, we will notify the Office of the Information and Data Protection Commissioner (IDPC) within 72 hours, where required, and will notify affected individuals without undue delay if the breach poses a high risk to their rights and freedom.

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3.2 Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected or a period of five (5) years. Once data is no longer needed, or after a period, it will be securely disposed of or anonymised to prevent identification.

 

4. Data Disclosure and Transfer

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4.1 Third-Party Service Providers

We may engage trusted third-party service providers who process personal data on our behalf (e.g., cloud storage, payment processors). These providers are carefully selected and obligated to implement appropriate security measures to protect personal data.

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4.2  Legal Requirements

We may disclose personal data if required by law or in response to lawful requests from public authorities.

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4.3 Cross-Border Transfers

In some cases, personal data may be transferred to countries outside the country where it was collected. In such instances, we will ensure adequate safeguards are in place to protect the data and comply with applicable data protection laws.

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5. Individual Rights

We respect individuals' rights regarding their personal data and provide mechanisms to exercise these rights, including:

• Right to access and rectify personal data

• Right to request erasure of personal data (subject to legal obligations)

• Right to restrict or object to the processing of personal data

• Right to data portability

• Right to withdraw consent (if consent is the legal basis for processing)

To exercise your rights or withdraw consent, please contact us at info@juvocoaching.com.

 

We do not currently carry out automated decision-making or profiling

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6. Cookies and Analytics

We use cookies to offer a personalised service through our websites. Cookies store limited information about your website usage.  We use performance cookies to allow us to see how visitors use the website, and which pages are visited. Those cookies cannot be used to directly identify a certain visitor. By using our website, you agree to the placement of cookies on your device.

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We may also use analytics tools provided by Google, Inc., or similar providers to collect aggregated, anonymised data on user activity for website improvement.

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You have the right to refuse or disable cookies, but this may affect certain website functionality. Please refer to your browser's help menu for instructions on managing cookies.

 

7. Policy Reviews and Updates

This Data Protection Policy will be regularly reviewed and updated as necessary to reflect changes in our practices, legal requirements, and industry standards. Any updates will be communicated to individuals and posted on our website.

 

8. Contact Information

If you have any questions or concerns regarding this Privacy and Data Protection Policy or the handling of personal data, please contact us at info@juvocoaching.com.

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You also have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (the Malta data protection supervisory authority). 

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This privacy notice is regularly reviewed and was last updated in August 2025.